Cancellation Policy

·        Cancellation Policy

*In some cases if Air tickets are blocked / issued on special fare then cancellation charges levied by the airline, over and above the charges as mentioned in the table hereinabove shall be borne by the guest.

A) Guest cancels the tour due to any personal reason

1. If any Guest decides to cancel the tour for any reason whatsoever, they shall immediately send an email to Way Explorers at cancellation@Wayexplorers.in from their registered email ID.
2. Cancellation will attract cancellation charge as stated hereinabove which is calculated on Net Tour Price and varies as per the time duration between the cancellation date and the tour departure date. The cancellation charge will also differ tour wise / sector wise / category wise.
3. Way Explorers is not liable to give any details or bifurcation of the cancellation charge.
4. Any refund payable to the Guest as per the cancellation policy will be paid within 10 working days.
5. Once the booking is cancelled, it cannot be reinstated. Any reversal / re-booking will be treated as fresh booking and additional charges are applicable

B) Single Guest sharing a room with another cancels the tour

1. Single Guest should ideally book on Speciality tours such as Women's Special or Seniors Special, where Way Explorers guarantees a room partner. Guest can save on single occupancy charges on these tours.
2. If a single Guest is travelling alone on a regular tour then s/he will have to pay single occupancy charges. If they get a room partner and share the twin/double room for all tour days then the single occupancy charges will be refunded to the Guest after tour within 10 working days of arrival.
3. In case of cancellation by any such sharing partner, no refund is applicable.

C) Way Explorers cancels the tour

1. Way Explorers reserves the right to cancel or re-schedule any tour without reasons.
2. The amount paid by the Guest will be refunded within 10 working days of cancellation of the tour.
3. Refund will be paid by A/C payee cheque in Indian Rupees. For International tours as well even if the Guest had made the tour payment partly or fully in foreign currency refund will be paid in Indian rupees only.
4. Way Explorers will not be liable to pay any interest on the tour amount paid by the Guest.
5. Way Explorers owes no responsibility for any additional expense related to any other arrangements made by the Guest on their own.
6. A Guest willing to take any other tour can do so in consultation with the respective sales person. Excess / Short payment, if any for the new tour will be refunded / collected, to / from the Guest.

D) Way Explorers cancels and/or reschedules the tour considering the safety of tourists under force majeure situations

1. Way Explorers reserves the right to cancel and or re-schedule any tour under force majeure situations like natural calamity, epidemic, terrorist disturbance etc. considering the safety of the tourists. No refund, fully or partially will be applicable under any circumstance in such force majeure situations.
2. As refund is not applicable, Guest will be required to choose the next possible future date of the same tour.
3. Way Explorers will send the request to associates like Airlines, Hoteliers, Transporters, etc. for assistance in postponement of the services.
4. If Guest wants to change the sector then decision will depend on the cooperation of the associates like Airlines and Hoteliers. Such a decision will require time and will be given at the earliest or within a span of 45 days of such request.
5. In case if associates (Airlines/Hoteliers/Transporters) are not in a position to consider the case, then actual cancellation charges may apply.
6. If the future tour price is less, then the excess amount will be adjusted to the next tour which the Guest wish to go later or to give an upgrade in any of the services that the Guest may opt for. No partial refund is applicable in such situations.

E) When Way Explorers reschedules the tour due to uncontrollable factors like changes in airline schedule, major event or VIP movement at the destination

1. Way Explorers reserves the right to re-schedule any tour under uncontrollable factors like changes in airline schedule or major event or VIP movement at the destination. No refund – full or partial will be applicable under any circumstances.
2. As refund is not applicable, Guest will have to abide by the new schedule of the tour.
3. In this constantly changing world, Way Explorers does change or upgrade the tour itineraries for value addition to Guest which can lead to increase in the tour price amount. In such a case, Way Explorers reserves the right to charge additional expense.