·
Cancellation Policy
Cancellation received no. of days prior to
departure
|
Cancellation fee applicable on Net Tour
Price (per person)
|
Domestic Tour
|
International Tour
|
|
|
|
More than 121 days
|
10%
|
10%
|
|
|
|
D- 91 to 120
|
15%
|
15%
|
|
|
|
D -61 to 90
|
20%
|
20%
|
|
|
|
D-46 to 60
|
30%
|
30%
|
|
|
|
D- 31 to 45
|
40%
|
40%
|
|
|
|
D-16 to 30
|
50%
|
50%
|
|
|
|
D- 6 to 15
|
75%
|
75%
|
|
|
|
D - 5 & On Tour
|
100%
|
100%
|
|
|
|
*In some cases if Air tickets are blocked / issued on special fare then
cancellation charges levied by the airline, over and above the charges as
mentioned in the table hereinabove shall be borne by the guest.
A) Guest cancels the tour due to any
personal reason
- If any Guest decides to cancel the tour for any
reason whatsoever, they shall immediately send an email to Way Explorers at
cancellation@Wayexplorers.in from their
registered email ID.
- Cancellation will attract cancellation charge
as stated hereinabove which is calculated on Net Tour Price and varies as
per the time duration between the cancellation date and the tour departure
date. The cancellation charge will also differ tour wise / sector wise /
category wise.
- Way Explorers is not liable to give any details
or bifurcation of the cancellation charge.
- Any refund payable to the Guest as per the
cancellation policy will be paid within 10 working days.
- Once the booking is cancelled, it cannot be
reinstated. Any reversal / re-booking will be treated as fresh booking and
additional charges are applicable
B) Single Guest sharing a room with
another cancels the tour
- Single Guest should ideally book on Speciality
tours such as Women's Special or Seniors Special, where Way Explorers guarantees a room partner. Guest can save on single occupancy charges on
these tours.
- If a single Guest is travelling alone on a
regular tour then s/he will have to pay single occupancy charges. If they
get a room partner and share the twin/double room for all tour days then
the single occupancy charges will be refunded to the Guest after tour
within 10 working days of arrival.
- In case of cancellation by any such sharing
partner, no refund is applicable.
C) Way Explorers cancels the tour
- Way Explorers reserves the
right to cancel or re-schedule any tour without reasons.
- The amount paid by the Guest will be refunded
within 10 working days of cancellation of the tour.
- Refund will be paid by A/C payee cheque in
Indian Rupees. For International tours as well even if the Guest had made
the tour payment partly or fully in foreign currency refund will be paid
in Indian rupees only.
- Way Explorers will not be
liable to pay any interest on the tour amount paid by the Guest.
- Way Explorers owes no
responsibility for any additional expense related to any other
arrangements made by the Guest on their own.
- A Guest willing to take any other tour can do
so in consultation with the respective sales person. Excess / Short
payment, if any for the new tour will be refunded / collected, to / from
the Guest.
D) Way Explorers cancels and/or
reschedules the tour considering the safety of tourists under force majeure
situations
- Way Explorers reserves the
right to cancel and or re-schedule any tour under force majeure situations
like natural calamity, epidemic, terrorist disturbance etc. considering
the safety of the tourists. No refund, fully or partially will be
applicable under any circumstance in such force majeure situations.
- As refund is not applicable, Guest will be
required to choose the next possible future date of the same tour.
- Way Explorers will send the
request to associates like Airlines, Hoteliers, Transporters, etc. for
assistance in postponement of the services.
- If Guest wants to change the sector then
decision will depend on the cooperation of the associates like Airlines
and Hoteliers. Such a decision will require time and will be given at the
earliest or within a span of 45 days of such request.
- In case if associates
(Airlines/Hoteliers/Transporters) are not in a position to consider the
case, then actual cancellation charges may apply.
- If the future tour price is less, then the
excess amount will be adjusted to the next tour which the Guest wish to go
later or to give an upgrade in any of the services that the Guest may opt
for. No partial refund is applicable in such situations.
E) When Way Explorers reschedules the
tour due to uncontrollable factors like changes in airline schedule, major
event or VIP movement at the destination
- Way Explorers reserves the
right to re-schedule any tour under uncontrollable factors like changes in
airline schedule or major event or VIP movement at the destination. No
refund – full or partial will be applicable under any circumstances.
- As refund is not applicable, Guest will have to
abide by the new schedule of the tour.
- In this constantly changing world, Way Explorers does change or
upgrade the tour itineraries for value addition to Guest which can lead to
increase in the tour price amount. In such a case, Way Explorers reserves the right to charge additional
expense.